Operations Analyst 1

Company name: Wells Fargo

Company url: https://www.wellsfargo.com/

Job location: Hyderabad, Telangana

Job description:

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India
& Philippines

Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. Wells Fargo operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about Wells Fargo India and Philippines at our International Careers website.

Department Overview

Commercial Banking serves diverse market and customer segments, including middle market, large corporates, financial institutions and municipal, state and local governments. This includes both relationship as well as product responsibilities in serving businesses with annual sales generally in excess of $5 million. Corporate & Investment Bank focuses on supporting the capital markets, banking, and investment needs of corporate, government, and institutional clients

About the Role

This process is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT/Telex/ FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.

It also covers multiple inquiry types such as eg. Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments.

• Strictly follow and understand U.S. OFAC Regulations and our internal OFAC Sanction System.
• The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.
• Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another
• Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc;
• Correction and creation of different SWIFT/CHIPS/Fed Wire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.

Essential Qualifications
• Bachelor's degree holder, preferable business course
• Fresh Graduates and/or 0 to 2 years' experience in banking operations (Commercial Banking or CIB)
• Experience in banking operations or payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
• Good in both verbal and written communication skills
• Good investigation and problem solving skills
• Organizational and detail oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turn around time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
• Able to perform shift work and report on public holidays
• In scope - 10 day Required Absence Policy due to Sensitive Position

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