Lead Associate - MAC

Company name: Genpact

Company url: https://www.genpact.com/

Job location: Hyderabad, Telangana

Job description:

 Lead Associate - MAC - ITO035133

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!
Are you the one we are looking for?

Inviting applications for the role of Lead Associate - MAC Responsibilities
• Has experience as an administrator and supported MAC environments in both metal and highly virtualized environments.
• Work with 24x7 Distributed team to support production and nonproduction infrastructure.
• Support deployment, change management, and perform root cause analysis for service interruption issues.
• Detail technical requirements and processes.
• Ability to work well with the team and on various projects.
• Skill in performing routine operations tasks and their automation. Routine tasks include system monitoring, reviewing system and application logs, and production support
• Strong problem-solving skills & Solve for Deployment errors and remediate manually wherever is needed
• Check the JAMF and run appropriate actions on client machines
• Check the scan errors and fix the agents or any other prevailing issues prior deployments
• Impact analysis & prioritization
• Zero-day patch to be handled
• Continuous effort to keep the environment stable with minimal vulnerabilities.
• Co-ordination with end users for remote connect and remediation
• Experience with system monitoring tools
• MAC Systems admin with scope over end user devices
• Deploying and solving problems Deployment Policies on failed MACs End points
• Vulnerability remediation through JAMF portal
• Solid grasp of McAfee Tools like DLP, Anti-Virus and Zscaler Web Proxy is a PLUS
Qualifications we seek in you!

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Preferred qualifications
• Strong leader with a desire to educate and develop good young talent within the team
• Proven process skills with an understanding of change control processes and handling critical production environments
• Strong inter-personal, analytical thinking, presentation and interpersonal skills essential
• Ability to work in a global team environment
• Superb Interpersonal skills.

Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive complex, technical and highly commercial solutions. Possess good verbal and written communication skills.

Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


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